ISO 9001:2015 Quality Management Systems

ISO 9001:2015 Quality Management Systems

This professional training programme is designed to build practical knowledge and working understanding of ISO 9001:2015 Quality Management Systems, including quality principles, process approach, risk-based thinking, documentation, internal audit, corrective action, and continual improvement. Learners will study the key clauses, documentation requirements, implementation steps, audit preparation, risk-based thinking, continual improvement, and practical workplace application.

Course Duration: 2 Months
Sessions: 8 Sessions
Modules: 12 Modules
Training Mode: Classroom / Blended Training

Course Curriculum:
1. Introduction to ISO 9001:2015 and Quality Management – Understand the purpose of ISO 9001:2015, quality management principles, process approach, and benefits of a quality management system.
2. Context of the Organization – Learn how to identify internal and external issues, interested parties, scope, and process interactions within the QMS.
3. Leadership and Quality Policy – Study leadership responsibilities, customer focus, quality policy, organizational roles, responsibilities, and authorities.
4. Planning, Risks, Opportunities and Quality Objectives – Develop risk-based thinking, actions to address risks and opportunities, quality objectives, and change planning.
5. Support, Resources and Competence – Cover resource planning, people, infrastructure, environment, monitoring resources, competence, awareness, and communication.
6. Documented Information Control – Learn how to create, update, control, distribute, retain, and protect QMS documented information.
7. Operational Planning and Control – Understand operational control, customer requirements, design and development basics, external providers, and service delivery.
8. Production, Service Provision and Nonconforming Outputs – Study service control, identification, traceability, property, preservation, release of products/services, and nonconformity control.
9. Performance Evaluation and Customer Satisfaction – Learn monitoring, measurement, analysis, evaluation, customer satisfaction, management review, and QMS performance tracking.
10. Internal Audit for ISO 9001:2015 – Develop skills to plan, conduct, report, and follow up internal audits based on ISO 9001 requirements.
11. Corrective Action and Continual Improvement – Understand nonconformity, root cause analysis, corrective action, improvement planning, and continual improvement culture.
12. QMS Implementation Project and Final Assessment – Apply learning through practical implementation planning, documentation review, case discussion, and final assessment.

This course is suitable for professionals, supervisors, coordinators, auditors, quality/environmental team members, compliance staff, and learners who want to develop strong management system knowledge for workplace implementation and career development.