ISO 9001:2015 Quality Management Systems
The ISO 9001:2015 Quality Management Systems course at Learnovate Training Centre provides practical knowledge of Quality Management Systems (QMS). It helps learners understand how organisations improve quality, increase customer satisfaction, and achieve continual improvement through internationally recognised management practices.
Throughout this 2-month programme, learners complete 8 sessions covering 12 structured modules. They study quality management principles, the process approach, risk-based thinking, documented information, operational controls, internal auditing, corrective actions, and continual improvement. As a result, participants develop the skills needed to support ISO 9001 implementation and maintain effective Quality Management Systems.
Course Information
- Duration: 2 Months
- Sessions: 8 Sessions
- Modules: 12 Modules
- Training Mode: Classroom / Blended Training
Curriculum
- 12 Sections
- 36 Lessons
- 2 Weeks
- Introduction to ISO 9001:2015 and Quality ManagementUnderstand the purpose of ISO 9001:2015, quality management principles, process approach, and benefits of a quality management system.3
- Context of the OrganizationLearn how to identify internal and external issues, interested parties, scope, and process interactions within the QMS.3
- Leadership and Quality PolicyStudy leadership responsibilities, customer focus, quality policy, organizational roles, responsibilities, and authorities.3
- Planning, Risks, Opportunities and Quality ObjectivesDevelop risk-based thinking, actions to address risks and opportunities, quality objectives, and change planning.3
- Support, Resources and CompetenceCover resource planning, people, infrastructure, environment, monitoring resources, competence, awareness, and communication.3
- Documented Information ControlLearn how to create, update, control, distribute, retain, and protect QMS documented information.3
- Operational Planning and ControlUnderstand operational control, customer requirements, design and development basics, external providers, and service delivery.3
- Production, Service Provision and Nonconforming OutputsStudy service control, identification, traceability, property, preservation, release of products/services, and nonconformity control.3
- Performance Evaluation and Customer SatisfactionLearn monitoring, measurement, analysis, evaluation, customer satisfaction, management review, and QMS performance tracking.3
- Internal Audit for ISO 9001:2015Develop skills to plan, conduct, report, and follow up internal audits based on ISO 9001 requirements.3
- Corrective Action and Continual ImprovementUnderstand nonconformity, root cause analysis, corrective action, improvement planning, and continual improvement culture.3
- QMS Implementation Project and Final AssessmentApply learning through practical implementation planning, documentation review, case discussion, and final assessment.3
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