Information Technology – Level 4

Information Technology – Level 4 is a practical professional course designed for learners who want to build strong foundation skills in computer systems, office productivity, networking, internet usage, cyber security awareness, IT support, cloud computing, data management, and workplace technology operations. The course is suitable for beginners, students, office staff, administrative professionals, and learners planning to start a career in IT support or technology-related roles.

Course Duration: 3 Months
Sessions: 12 Sessions
Level: Level 4

Course Curriculum:
Module 1: Introduction to Information Technology – Understand the role of IT in modern business, education, communication, and daily operations, including key computer terms and technology concepts. Lessons: Meaning of information technology, Role of IT in organizations, Common IT terms, Technology trends and applications
Module 2: Computer Hardware Fundamentals – Learn the main components of computer systems, peripheral devices, storage devices, and basic hardware selection and maintenance concepts. Lessons: CPU memory and motherboard, Input and output devices, Storage devices, Basic hardware care and maintenance
Module 3: Operating Systems and File Management – Develop practical skills in using operating systems, managing files and folders, configuring basic settings, and maintaining an organized digital workspace. Lessons: Operating system functions, File and folder management, System settings, Backup and storage organization
Module 4: Microsoft Office and Productivity Tools – Build essential office productivity skills using word processing, spreadsheets, presentations, email, and collaboration tools for workplace tasks. Lessons: Word processing basics, Spreadsheet basics, Presentation preparation, Email and collaboration tools
Module 5: Computer Networks and Internet Basics – Understand networking concepts, internet services, IP addressing basics, Wi-Fi connectivity, browsers, cloud services, and safe internet usage. Lessons: Types of networks, Internet and web services, IP address basics, Cloud and online tools
Module 6: Database and Data Management Basics – Learn the fundamentals of data, databases, records, tables, queries, reports, and the importance of accurate data handling in organizations. Lessons: Data and information, Database concepts, Tables records and fields, Basic queries and reports
Module 7: Web Technology and Digital Communication – Explore website concepts, domain names, hosting basics, content management systems, digital communication channels, and online professional presence. Lessons: Website structure, Domain and hosting basics, CMS overview, Digital communication tools
Module 8: Cyber Security Awareness – Gain awareness of common cyber threats, password protection, phishing, malware, safe browsing, data privacy, and basic security practices. Lessons: Cyber threats overview, Password and account security, Phishing and malware awareness, Data privacy and safe browsing
Module 9: IT Support and Troubleshooting – Develop basic IT support skills for identifying common computer, printer, network, software, and user-level technical problems. Lessons: Troubleshooting process, Common hardware issues, Common software issues, Printer and network support basics
Module 10: Cloud Computing and Digital Storage – Understand cloud computing concepts, online storage, file sharing, SaaS applications, backup practices, and benefits of cloud-based work. Lessons: Cloud computing overview, Online storage and file sharing, SaaS applications, Backup and recovery basics
Module 11: IT Documentation and Workplace Procedures – Learn how to maintain simple IT records, asset lists, user support notes, incident reports, and professional communication in IT environments. Lessons: IT asset documentation, Support ticket notes, Incident reporting, Professional IT communication
Module 12: Practical IT Case Study and Final Assessment – Apply core IT knowledge through practical activities, workplace scenarios, troubleshooting exercises, documentation tasks, and final assessment. Lessons: Practical IT tasks, Troubleshooting scenarios, Documentation exercise, Final assessment