Call Centre Training
Course Overview: Call Centre Training at Learnovate Training Centre is designed to provide structured learning, practical understanding, and career-focused training. The course covers key concepts, professional standards, communication skills, practical activities, and workplace expectations related to Call Centre Training. Why Study This Course: Learners can improve confidence, strengthen employability, and prepare for further study or professional opportunities. Training Approach: Classes include trainer-led lessons, practical demonstrations, assignments, case studies, group activities, and assessment preparation where applicable.
Curriculum
- 12 Sections
- 36 Lessons
- 8 Weeks
- Call Centre Roles and Service StandardsThis module develops practical knowledge and professional understanding of call centre roles and service standards for Call Centre Training.3
- Telephone Etiquette and Voice ControlThis module develops practical knowledge and professional understanding of telephone etiquette and voice control for Call Centre Training.3
- Active Listening and Customer UnderstandingThis module develops practical knowledge and professional understanding of active listening and customer understanding for Call Centre Training.3
- Call Opening, Verification and ClosingThis module develops practical knowledge and professional understanding of call opening, verification and closing for Call Centre Training.3
- Handling Complaints and Difficult CallsThis module develops practical knowledge and professional understanding of handling complaints and difficult calls for Call Centre Training.3
- Scripts, CRM and Call DocumentationThis module develops practical knowledge and professional understanding of scripts, crm and call documentation for Call Centre Training.3
- Sales and Support Communication BasicsThis module develops practical knowledge and professional understanding of sales and support communication basics for Call Centre Training.3
- Quality Monitoring and Performance MetricsThis module develops practical knowledge and professional understanding of quality monitoring and performance metrics for Call Centre Training.3
- Stress Management and Professional BehaviourThis module develops practical knowledge and professional understanding of stress management and professional behaviour for Call Centre Training.3
- Role Play and Call SimulationThis module develops practical knowledge and professional understanding of role play and call simulation for Call Centre Training.3
- Practical Call Handling AssessmentThis module develops practical knowledge and professional understanding of practical call handling assessment for Call Centre Training.3
- Final Call Centre Skills EvaluationThis module develops practical knowledge and professional understanding of final call centre skills evaluation for Call Centre Training.3
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