Customer Service Management – Level 4
Course Overview: Customer Service Management – Level 4 at Learnovate Training Centre is designed to provide structured learning, practical understanding, and career-focused training. The course covers key concepts, professional standards, communication skills, practical activities, and workplace expectations related to Customer Service Management. Why Study This Course: Learners can improve confidence, strengthen employability, and prepare for further study or professional opportunities. Training Approach: Classes include trainer-led lessons, practical demonstrations, assignments, case studies, group activities, and assessment preparation where applicable.
Curriculum
- 12 Sections
- 36 Lessons
- 12 Weeks
- Introduction to Customer Service ExcellenceThis module develops practical knowledge and professional understanding of introduction to customer service excellence for Customer Service Management.3
- Customer Communication and Active ListeningThis module develops practical knowledge and professional understanding of customer communication and active listening for Customer Service Management.3
- Understanding Customer Needs and ExpectationsThis module develops practical knowledge and professional understanding of understanding customer needs and expectations for Customer Service Management.3
- Professional Telephone and Email HandlingThis module develops practical knowledge and professional understanding of professional telephone and email handling for Customer Service Management.3
- Handling Complaints and Difficult CustomersThis module develops practical knowledge and professional understanding of handling complaints and difficult customers for Customer Service Management.3
- Service Recovery and Problem SolvingThis module develops practical knowledge and professional understanding of service recovery and problem solving for Customer Service Management.3
- Customer Relationship Management BasicsThis module develops practical knowledge and professional understanding of customer relationship management basics for Customer Service Management.3
- Service Quality and Performance StandardsThis module develops practical knowledge and professional understanding of service quality and performance standards for Customer Service Management.3
- Teamwork and Internal Customer ServiceThis module develops practical knowledge and professional understanding of teamwork and internal customer service for Customer Service Management.3
- Digital Customer Support ToolsThis module develops practical knowledge and professional understanding of digital customer support tools for Customer Service Management.3
- Role Play and Service ScenariosThis module develops practical knowledge and professional understanding of role play and service scenarios for Customer Service Management.3
- Final Assessment and Customer Service PlanThis module develops practical knowledge and professional understanding of final assessment and customer service plan for Customer Service Management.3
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