Public Relation Officer – Level 4

Public Relation Officer – Level 4 is a practical professional course designed for learners who want to work in public relations, government relations, company documentation, immigration support, office administration, and PRO coordination roles. The course focuses on business communication, Qatar documentation procedures, visa and residence permit processes, company records, e-government services, customer handling, document control, compliance, and practical workplace responsibilities.

Course Duration: 3 Months
Sessions: 12 Sessions
Level: Level 4

Course Curriculum:
Module 1: Introduction to Public Relations and PRO Role – Understand the role of a Public Relation Officer in organizations, government relations, business support, client communication, and document coordination. Lessons: Meaning and scope of public relations, Role and responsibilities of a PRO, PRO duties in Qatar and GCC business environments, Professional ethics and confidentiality
Module 2: Business Communication and Professional Correspondence – Develop clear business communication skills for emails, letters, memos, client updates, official notices, and professional workplace interaction. Lessons: Business writing standards, Email and letter formats, Telephone and face-to-face communication, Professional tone and etiquette
Module 3: Government Relations and Documentation Procedures – Learn how PRO staff coordinate company documents, employee documents, renewals, registrations, and government service requirements. Lessons: Company document coordination, Employee document processing, Renewal and submission procedures, Record tracking and follow-up
Module 4: Qatar Labour Law and Employment Documentation Basics – Build awareness of labour-related documents, employment contracts, work permits, employee files, and basic legal compliance responsibilities. Lessons: Employment document basics, Work permit and contract coordination, Employee record requirements, Compliance and confidentiality
Module 5: Immigration, Visa and Residence Permit Procedures – Understand basic procedures related to visa applications, residence permits, renewals, cancellations, family visas, and employee status updates. Lessons: Visa application overview, Residence permit processing, Renewals and cancellations, Family visa and status follow-up
Module 6: Company Formation and Commercial Registration Support – Learn the documentation and coordination involved in company registration, commercial licensing, trade license renewal, and official business records. Lessons: Commercial registration basics, Trade license documents, Municipality and official approvals, Company file maintenance
Module 7: Metrash, Hukoomi and E-Government Services – Gain practical knowledge of commonly used online government platforms, digital submissions, tracking, and service request management. Lessons: Metrash service awareness, Hukoomi and e-service portals, Online application tracking, Digital document management
Module 8: Document Control and Record Management – Develop skills to organize, store, update, and monitor important company and employee documents using proper filing and tracking systems. Lessons: Document control process, Filing systems and naming standards, Expiry date tracking, Document confidentiality and backup
Module 9: Customer Service and Stakeholder Handling – Learn how to deal professionally with clients, employees, government counters, managers, suppliers, and service providers. Lessons: Client service standards, Handling staff and management requests, Dealing with government service counters, Complaint and escalation handling
Module 10: Office Administration and Coordination Skills – Understand daily administrative duties, appointment scheduling, reporting, petty cash coordination, courier tasks, and office support responsibilities. Lessons: Administrative coordination, Appointment and task scheduling, Basic reports and logs, Office support and follow-up
Module 11: Compliance, Ethics and Risk Awareness – Learn the importance of legal compliance, avoiding document errors, protecting sensitive information, and maintaining ethical PRO practices. Lessons: Compliance responsibilities, Common documentation risks, Data protection and privacy, Ethical conduct for PRO staff
Module 12: Practical PRO Case Study and Final Assessment – Apply learning through realistic PRO scenarios, document checklists, follow-up logs, communication tasks, and final assessment. Lessons: Practical document workflow, Visa and renewal case scenarios, Communication and reporting exercise, Final assessment